PRIVACY POLICY
Introduction
At Felyx Digitals Kenya, we respect your privacy and are committed to protecting personal information that you provide when interacting with our website and services.
This Privacy Policy explains what information we may collect, why we collect it, how we use it and the choices available to you.
Information We May Collect
Depending on how you interact with us, we may collect information such as:
- Name
- Email address
- Phone number
- Business name
- Information you provide when requesting a quotation
- Project requirements and other information you voluntarily submit
- Messages or enquiries sent to us
- Technical information relating to your visit to our website
- We only request information that is reasonably necessary for providing our services, responding to enquiries or improving our website and customer experience.
How We Use Your Information
We may use information you provide to:
- Respond to enquiries
- Provide quotations
- Communicate about projects
- Deliver requested services
- Provide customer support
- Process and manage service requests
- Improve our website and services
- Maintain website security
- Comply with applicable legal obligations
- We do not use your personal information for purposes unrelated to your interaction with Felyx Digitals unless we have a lawful basis to do so.
WhatsApp, Phone and Social Media
If you contact Felyx Digitals through WhatsApp, telephone, TikTok, Instagram or Facebook, your interaction may also be subject to the privacy policies and terms of those respective platforms. We recommend reviewing the privacy policies of third-party platforms before providing personal information through them.
Cookies
Our website may use cookies or similar technologies to improve functionality, understand website usage and enhance your browsing experience.
Some cookies may be provided by third-party services used on the website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
Sharing of Information
Felyx Digitals does not sell or rent your personal information.
We may share information with trusted service providers where necessary to operate our website, communicate with customers, process services or provide technical support.
We may also disclose information where required by applicable law, legal process or a lawful request from a competent authority.
Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations or fulfil other legitimate business purposes.
Your Privacy
Rights Depending on applicable Kenyan data-protection law, you may have rights concerning your personal information, including the right to request access to, correction of, or deletion of certain personal information and to raise concerns about how your information is handled.
To make a privacy-related request, contact us using the details below.
Data Security
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
Contact Us
For questions, requests or concerns regarding this Privacy Policy:
Felyx Digitals Kenya
Email: felyxdigitalagency@gmail.com
Phone: +254 712 434 794
WhatsApp: +254 111 275 400
Website: www.felyxdigitalagency.co.ke
Country: Kenya
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website functionality or applicable requirements.
Any updates will be published on this page.
Last updated: September 2026
